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Return and Refund Policy

Last updated: January 01, 2021

Thank you for shopping at Tuningsworld.com.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Tuningsworld.com.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Tuningsworld.com, accessible from https://tuningsworld.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: sales@tuningsworld.com

  • By quick table below.

  • By Facebook Messenger.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging

    The following Goods cannot be returned:

    • The supply of Goods made to Your specifications or clearly personalized.
    • The supply of Goods which have been damaged due to the customer's own reasons are not suitable to be returned.
    • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

    We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

    Restocking Fee

    Any products that have been used are subject to a restocking fee. The restocking fee percentage will depend on the condition of the returned products:

    • 15% restocking fee will be charged.
        • You purchased the wrong item.
        • You don’t want the item.
        • Item Quality problem (can't be confirmed)
        • No restocking fee will be charged.
          • We shipped the wrong item.
          • Item Quality problem (have be confirmed)

        Shipping Fee

        We only use Parcel Force, Royal Mail, DPD, UPS, FedEx & DHL top service shipping company. Please check the package when it arrives. Please Do NOT sign for any damaged package. It is your responsibility to sign the delivery in person and inspect the package before you sign anything. If you noticed the package is broken, please ask the delivery man to file the shipping damage claim immediately. Also please give us your shipping damage case number, we will help you to get the compensation from shipping company as soon as possible.

        If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

        If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

        Returning Goods

        Since we have multiple warehouses, please contact us to obtain your return address and label before returning.

        You are responsible for the cost and risk of returning the Goods to Us. 

        We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

        Contact Us

        If you have any questions about our Returns and Refunds Policy, please contact us:

        • AddressNo. 6, Middle Section of Huangshan Street, Liangjiang New District, Chongqing, China

        • By email: sales@tuningsworld.com
        • By quick table below.

        • By Facebook Messenger.